Refund Policy

Refund Policy

Effective Date: April 4, 2025

Thank you for shopping at Arabias.Store! We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our refund policy below for more information on how to proceed with returns, exchanges, or refunds.

1. Refund Eligibility

We accept refunds on eligible items under the following conditions:

  • The item must be returned within 14 days from the date of delivery.
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order number or receipt) is required to process the refund.

2. Non-Refundable Items

Unfortunately, we cannot offer refunds for the following items:

  • Items that have been used or damaged after delivery.
  • Personalized or custom-made items.
  • Sale or clearance items.

3. How to Request a Refund

If you meet the refund eligibility criteria, please contact us at Abrarashraf6655@gmail.com with the following information:

  • Your order number and receipt (if available).
  • The reason for the refund request.
  • A photo of the item (if applicable), showing any damage or defect.

Once your request is received, we will evaluate your claim and notify you of the next steps.

4. Refund Process

Once your return is approved, we will process your refund to the original payment method within 5-7 business days. Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

5. Exchanges

If you would like to exchange an item, please contact us with your request. We will provide instructions for exchanging the item. The item must meet the same eligibility criteria as for refunds (unused, undamaged, and in original packaging).

6. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect or an error on our part. In such cases, we will cover the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with the following information:

  • Order number and receipt.
  • Photos of the damaged or defective item.

We will provide a full refund or exchange, depending on your preference, and we will cover the return shipping costs for defective or damaged items.

8. Contact Us

If you have any questions about our refund policy or need assistance, please contact us:

Arabias.Store
23 King Fahd Road, Riyadh, 11564, Saudi Arabia
Email: Abrarashraf6655@gmail.com
Phone: +923126427904